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Help Center

Welcome to the TIMEWELL PRESS LIMITED Help Center.

This page provides guidance for authors, reviewers, editors, and readers using our journal websites and online submission systems. Please select the relevant section below to find information about manuscript submission, peer review, editorial procedures, publication, account access, payments, and technical support.

1. Help for Authors

1.1 How do I submit a manuscript?

Manuscripts should be submitted through the online submission system of the selected journal.

Before submitting, authors should:

To begin, visit the journal homepage and select Submit Manuscript.

1.2 Do I need to create an account?

Yes. Authors normally need to register an account before submitting a manuscript.

During registration, please provide:

Please use an active institutional or professional email address whenever possible.

1.3 I did not receive the account activation email. What should I do?

Please:

  1. Check your spam or junk folder.
  2. Confirm that the email address entered during registration is correct.
  3. Add the journal’s email address to your approved sender list.
  4. Use the password reset or resend activation option.
  5. Contact technical support if the email still does not arrive.

When contacting us, include your full name, registered email address, and the journal title.

1.4 I forgot my password. How can I reset it?

Select Forgot Password on the login page and enter your registered email address.

A password-reset link will be sent to your email. If you do not receive it, check your spam folder or contact technical support.

For security reasons, the editorial office will not request your current password by email.

1.5 Which journal should I choose?

Authors should compare the manuscript topic with the aims and scope of each journal.

Consider:

Submitting to an unsuitable journal may result in rejection during the initial editorial screening.

1.6 What manuscript types are accepted?

Accepted manuscript types vary by journal and may include:

Please consult the specific journal’s Author Guidelines before submission.

1.7 What files are required?

Authors may be asked to upload:

File requirements may differ between journals.

1.8 How should I prepare the manuscript for double-blind review?

For double-blind peer review, the main manuscript should not contain information that identifies the authors.

Please remove:

Author details should be provided in a separate title-page file.

1.9 Can I submit a manuscript by email?

Manuscripts should normally be submitted through the journal’s online submission system.

Email submission may be accepted only when:

Authors should not submit the same manuscript through both the online system and email unless instructed to do so.

1.10 How do I check the status of my manuscript?

Log in to the submission system and open your active submission.

Common status descriptions may include:

Status wording may differ between journals.

1.11 Why has my manuscript remained under review for a long time?

Peer-review timelines may vary because of:

Authors may contact the editorial office for a status update if the manuscript has remained unchanged beyond the journal’s normal review period.

Please include the manuscript title and reference number.

1.12 Can I change the manuscript after submission?

Authors should not upload unrequested replacement files after submission.

For minor corrections, contact the editorial office and provide:

Major changes to authorship, research data, results, or conclusions must be explained and approved by the editor.

1.13 How can I add or remove an author?

Authorship changes after submission require editorial approval.

The corresponding author should provide:

The journal may reject authorship changes that are insufficiently justified.

1.14 How do I submit a revised manuscript?

Log in to the submission system and open the revision request.

Upload:

Do not create a new submission for a revised manuscript unless instructed by the editorial office.

1.15 How should I respond to reviewers?

Authors should prepare a clear point-by-point response.

For each reviewer comment:

  1. Reproduce or summarise the comment.
  2. Explain how the manuscript was revised.
  3. Identify the relevant page, section, or line numbers.
  4. Provide a reasoned explanation when a suggestion was not followed.

Responses should remain professional and evidence-based, even when authors disagree with a reviewer.

1.16 Can I request an extension for revision?

Authors may request an extension before the revision deadline.

The request should include:

Approval is not automatic and depends on the journal’s editorial schedule.

1.17 Can I withdraw my manuscript?

The corresponding author may request withdrawal by contacting the editorial office.

The request should include:

A manuscript should not be submitted to another journal until the withdrawal has been formally confirmed.

Withdrawal after acceptance or during production may require additional review and may not be permitted without a valid reason.

1.18 How do I appeal an editorial decision?

Authors may submit an appeal when they believe that:

An appeal should provide a detailed academic justification rather than simply expressing disagreement with the decision.

Appeals are handled according to the journal’s Complaints and Appeals Policy.

2. Help for Reviewers

2.1 How do I accept or decline a review invitation?

Open the reviewer invitation email and select the appropriate response link.

Before accepting, confirm that:

Declining promptly allows the editor to invite another reviewer.

2.2 What should I do if the review link does not work?

Please:

Include the journal title and manuscript reference number.

2.3 How long do I have to complete a review?

The review deadline will be stated in the invitation email.

The journal normally expects reviewers to:

Reviewers should notify the editor promptly if they are unable to complete the review.

2.4 What should a review report include?

A review report should assess:

Comments should be specific, constructive, objective, and respectful.

2.5 Can I recommend another reviewer?

A reviewer who declines an invitation may suggest qualified alternatives.

Suggested reviewers should:

The editor decides whether to invite the suggested reviewer.

2.6 Can I use artificial intelligence to review a manuscript?

Reviewers must not upload confidential manuscripts, unpublished data, reviewer reports, or author information into publicly accessible generative AI systems.

AI-generated evaluations must not replace the reviewer’s independent academic judgment.

Any permitted use of an approved AI-assisted tool must comply with the journal’s confidentiality, data protection, and AI policies.

2.7 Will I receive evidence of my review activity?

Depending on the journal’s policy, reviewers may receive:

Reviewer confidentiality will be respected.

3. Help for Editors

3.1 How do I access assigned manuscripts?

Log in to the journal’s submission system using your editor account.

Assigned submissions are normally displayed under:

Contact the editorial office if an assigned manuscript is not visible.

3.2 What should I check during the initial screening?

Editors should assess:

Manuscripts that clearly fail to meet the journal’s standards may be declined before peer review.

3.3 How do I select reviewers?

Editors should invite reviewers with relevant expertise and no significant conflict of interest.

Reviewers should normally not:

Editors should verify reviewer identities and avoid reliance solely on author-suggested reviewers.

3.4 What should I do if reviewer reports conflict?

Editors should independently assess:

An additional reviewer may be invited when the existing reports are insufficient or substantially inconsistent.

3.5 What should I do if I have a conflict of interest?

Editors must disclose the conflict and recuse themselves from handling the manuscript.

The manuscript should be reassigned to an independent editor.

Editors must not handle their own submissions or manuscripts involving close collaborators, students, supervisors, family members, or significant professional competitors.

3.6 Where can I find the full editorial requirements?

Please consult:

4. Publication and Production Help

4.1 What happens after acceptance?

After acceptance, the manuscript may proceed through:

  1. Final file verification
  2. Copyediting
  3. Typesetting
  4. Author proofreading
  5. Metadata preparation
  6. DOI registration
  7. Online publication
  8. Indexing and archiving processes

Authors may be contacted if files, declarations, figures, or permissions are incomplete.

4.2 How do I correct the proofs?

The corresponding author should review the proofs carefully.

Please check:

Proofreading is intended for correcting production errors and minor factual mistakes. Major changes to the accepted manuscript may require editorial approval.

4.3 What happens if I miss the proof deadline?

Late proof correction may delay publication.

If you cannot meet the deadline, contact the production office immediately and request an extension.

If no response is received, the journal may proceed using the available accepted files, subject to journal policy.

4.4 When will my article be published?

Publication timing depends on:

The production office may provide an estimated publication stage but cannot guarantee a specific date until all requirements are complete.

4.5 How do I correct an article after publication?

Contact the editorial office and provide:

The journal will determine whether a correction, addendum, expression of concern, or retraction is necessary.

Minor typographical issues that do not affect interpretation may not require a formal correction notice.

4.6 Why is my article not yet visible in Google Scholar or other databases?

Indexing is controlled by external databases and search engines.

Delays may occur because of:

Publication by the journal does not guarantee immediate inclusion in any external database.

5. Article Processing Charges and Payments

5.1 Is there an article processing charge?

Article processing charges vary by journal.

Before submission, authors should review the journal’s:

Charges, exemptions, or promotional waivers should be clearly stated on the relevant journal website.

5.2 When is payment required?

Payment should only be requested after the manuscript has been accepted, unless the journal clearly states another type of fee.

Payment does not influence:

Authors should not make payment to personal bank accounts or unofficial payment channels.

5.3 Can I request a waiver or discount?

Eligible authors may submit a waiver or discount request according to the journal’s policy.

Requests should normally be made before payment and should include relevant supporting information.

Approval is based on the published waiver policy and does not affect the editorial evaluation of the manuscript.

5.4 Can I receive an invoice or receipt?

Authors may request:

Please provide the billing name, billing address, manuscript reference number, article title, and any institutional tax information required.

5.5 What should I do if my payment fails?

Please check:

Do not submit repeated payments without checking whether the first transaction was completed.

Contact the finance or editorial office and provide the manuscript number and transaction reference. Do not send full card details by email.

6. Open Access, Copyright, and Licensing

6.1 Are articles published open access?

The journal’s Open Access Policy explains whether articles are freely available and which licence applies.

Open-access articles may normally be read, downloaded, shared, and reused according to the terms of the stated licence.

6.2 Which licence is used?

TIMEWELL PRESS LIMITED journals may publish articles under a Creative Commons licence, such as CC BY 4.0, depending on the individual journal’s policy.

Authors should review the licence terms before publication.

6.3 Who owns the copyright?

Copyright ownership depends on the journal’s copyright and licensing policy.

In many open-access models, authors retain copyright while granting the publisher the right to publish and distribute the article.

The applicable terms will be stated in the publication agreement.

6.4 Can I reuse figures or tables from another publication?

Authors must obtain permission where required.

The manuscript should include:

Material published under a suitable open licence may be reused according to the terms of that licence.

7. Ethics and Research Integrity Help

7.1 Is ethical approval required?

Ethical approval may be required for research involving:

Authors should follow the requirements of their institution, country, discipline, and the journal.

7.2 What is required for informed consent?

Where applicable, authors should confirm that participants provided informed consent for:

Consent for participation and consent for publication may be separate requirements.

7.3 How do I report suspected misconduct?

Concerns may include:

Please provide specific information and supporting evidence where available.

Reports will be handled confidentially and reviewed according to the journal’s publication ethics procedures.

7.4 Can I report a concern anonymously?

Anonymous concerns may be considered when they contain sufficient verifiable information.

However, anonymous reporting may limit the journal’s ability to request clarification or additional evidence.

8. Website and Technical Support

8.1 Which browsers are supported?

For best performance, use an updated version of:

Older browsers may not display all submission-system functions correctly.

8.2 Why can I not upload a file?

Possible reasons include:

Rename the file using simple English letters and numbers, refresh the page, and try again.

8.3 Which file formats are accepted?

Depending on the submission stage, accepted formats may include:

The online submission system will display the permitted formats and size limits.

8.4 Why was I logged out?

You may be logged out because of:

Save your work regularly while completing a submission.

8.5 The website is not displaying correctly. What should I do?

Try the following:

  1. Refresh the page.
  2. Clear the browser cache.
  3. Enable cookies and JavaScript.
  4. Disable browser extensions temporarily.
  5. Use another browser.
  6. Use another device or network.
  7. Take a screenshot of the error.
  8. Contact technical support.

9. Frequently Asked Questions

Can I submit the same manuscript to more than one journal?

No. Simultaneous submission is prohibited.

Can I publish a manuscript that has appeared as a preprint?

This depends on the individual journal’s preprint policy. Authors must disclose the preprint during submission.

Can I publish part of my thesis or dissertation?

Yes, subject to originality, copyright, institutional, and journal requirements. The thesis or dissertation should be disclosed where relevant.

Can conference papers be submitted?

An expanded conference paper may be considered when it contains substantial new material and the previous version is fully disclosed.

Does language editing guarantee acceptance?

No. Language editing does not influence editorial decisions or guarantee publication.

Can editors guarantee acceptance before peer review?

No. Acceptance cannot be guaranteed before completion of the journal’s editorial and peer-review procedures.

Can an accepted article still be rejected?

In exceptional circumstances, acceptance may be reconsidered if serious ethical, legal, authorship, data integrity, or publication concerns are discovered before publication.

Are reviewer identities disclosed?

Reviewer identities are handled according to the journal’s peer-review model. In anonymous review systems, identities are not normally disclosed.

Can I contact a reviewer directly?

No. Communication between authors and reviewers should take place through the editorial office or submission system.

Will publication guarantee indexing?

No. Indexing decisions are independently made by external databases.

10. Support Hours

Support requests are normally reviewed during business days.

Please avoid sending repeated messages about the same issue, as this may delay processing.

Urgent messages should clearly state the journal title, manuscript reference number, and reason for urgency in the email subject line.